Nora is a hairdresser. She is good at her work. But today, her hand slips.
The customer wanted a small cut. Now her hair is much shorter. Nora's face turns white.
She could say nothing. She could say it looks fine. But Nora is considerate. She knows the truth matters.
"I am sorry," she says. "I cut too much. But I have an idea."
She is patient and works slowly. She shapes the hair into a short, bright style. The customer looks in the mirror.
"I did not want this," the customer says. Then she smiles. "But I like it." Nora is proud of the new style, and grateful for the honesty.
A thought to keep
The truth is easier when it comes with a plan.