Zoe is a designer. She has made a beautiful app for a community centre. The colours are soft. The pictures are clear.
She tests it with Mrs. Lee, an older user. Mrs. Lee cannot find the button to book a room.
Zoe is patient. She watches quietly. She is good at drawing screens, but she is not the user.
Mrs. Lee says, "The words are too small, and the button looks like a picture." Zoe writes every note.
She changes the button. She makes the words bigger. She tests again. Mrs. Lee smiles and books a room.
Zoe is proud of the new version. It is less beautiful, but it is considerate. That is better.
A thought to keep
A good design starts with the user, not the screen.