A company group chat moves fast. A message can be read by your boss, your team and the new intern. It is quick, but it is still work.
Think before you send
Ask three questions: is it true, is it needed, is it kind?
One topic per message
Do not mix five ideas. Send one clear message.
The client call is at 3 pm.
Use short sentences
Chat is not an essay. Short lines are easier to read.
Call moved to 3 pm. Same link.
Avoid sarcasm
Tone is hard to read in chat. A joke can sound like an attack.
Do not send bad news in a big group
Speak to the person first.
Use threads and tags
Reply in the thread, and tag the person you need.
@Anna could you check this?
Keep private things private
Do not share personal information about a colleague.
Words to remember
- thread — a group of replies under one message
- tag — to name someone so they see it
- sarcasm — saying the opposite as a joke
- colleague — a person you work with
Questions & answers
Q: How fast should I reply?
In work hours, within a few hours. If it is urgent, say so.
Q: Is it okay to send a funny message?
A little humour is fine. Avoid jokes about people.
Q: Should I use full sentences in work chat?
Short is fine, but keep it clear. "Call 3pm" is okay; "cl 3" is not.
Q: What if I make a mistake in the group?
Correct it quickly and simply: "Sorry, 4 pm, not 3 pm."
Q: Can I leave a company group?
Ask your manager first. Some groups are part of the job.