A hotel is one of the easiest places to speak English. The words repeat every day, and the staff are used to travellers. Learn six sentences and you are ready.
At check-in
Say your name and show your passport.
Hello. I have a reservation. My name is Chen.
Then they may ask for your booking number or your passport.
Here you are.
Ask about your room
Ask simple questions. Staff will answer in short sentences.
What time is breakfast? Is there wifi?
If something is wrong:
The room is cold. Can you help me?
Ask for what you need
Can I have an extra towel, please?
Can I leave my bag here after check-out?
At check-out
I would like to check out, please.
Then ask for the bill if you need it.
Can I have the bill, please?
Two useful words
reservation — a room you booked before you came check-out — the time you leave and pay
Words to remember
- reservation — a room you booked before
- check-in — the time you arrive and get your key
- check-out — the time you leave and pay
- towel — cloth for drying your body
Questions & answers
Q: What if I arrive early?
Ask, "Can I leave my bag here until check-in?" Most hotels say yes.
Q: How do I ask for a quiet room?
Say, "Can I have a quiet room, please?" Say it at check-in, before they give you the key.
Q: What if the room is not what I booked?
Say, "I booked a room with two beds." Show your booking on your phone. Stay calm and polite.
Q: How do I ask about breakfast?
Say, "What time is breakfast?" and "Where is breakfast?"
Q: What if I don't understand the price?
Say, "Sorry, how much is it?" and ask them to write the number.